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HR Operations 101: Managing Remote Employees

As COVID-19 spreads across the United States, it is causing significant disruptions to businesses and the economy. Many cities and states are implementing strict self-quarantine policies. This is resulting in a considerable increase in the number of people working remotely. For those businesses adjusting their HR operations to manage remote employees, the following are some solid tips to keep your business on an even keel as the waters get choppy.

1. Give Your IT Department What They Need

Whether they need new machines or a more robust internet package, it is vital that your remote workers don't lose access to company computer systems.

2. Define Your Expectations

Remote work isn't a staycation and many workers who are new to working remotely benefit from solid guidelines that they can follow. Make sure that you clearly spell out when workers need to be available, what deadlines need to be met, and what tasks they must perform.

3. Stay Accessible

People are worried about the status of their jobs and the financial health of the companies they work for. They will have questions and concerns to discuss with you. Make sure that your employees have contact information for members of your HR operations team.

4. Engage Your Employees Daily

A simple email about what's going on and how you are responding will go a long way towards quelling rumors and preventing panic. It's a good idea to disseminate company information via team leaders/managers as this will help these individuals maintain a strong connection with their teams.

5. Stick to Established Routines

As much as possible, maintain the established routines regarding meetings and other day-to-day activities. If the team normally meets at 9 am on Monday, make sure that everyone attends that meeting via the online meeting platform your company chooses to use.

6. Trust Your Teams

Your teams will follow your example right now. This means that your managers and others in leadership positions need to remain solid and steady. These individuals must trust their teams to perform their jobs and do what needs to be done to keep the company stable.

7. Celebrate the Wins

People are scared right now, and focusing on the positives will go a long way towards boosting morale among your employees. Whether you complete a big project, land a new client, or initiate a promotion, share the good news with your employees. This will help them stay focused on their goals and the tasks their role has in making these victories come to fruition.

8. Communicate Reimbursement Plans

Most workers won't be able to access company copiers, printers, and other machinery required to do their jobs. Some will have to use their own resources to make copies, send mail, etc. Make sure that all workers understand what expenses are reimbursable and the procedures for submitting requests for reimbursement.

9. Be Ready to Evolve

This storm will pass, and when it does, you are going to discover a tremendous number of things you didn't know before. You will discover meetings that were unnecessary, tasks that were wastes of energy, and protocols that needed streamlining. Use this current situation as an opportunity to look deeper into your day-to-day operations. While business is down, adopting these can help your bottom line recover faster, and emerge stronger than it was before.

The team at Greenlink Payroll knows that this is an unusual time for HR operations and that your business is having to adapt quickly to changing circumstances. We're available at (480) 385-2525 to answer your questions and help you navigate the challenges your business is addressing.

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